RENVO DIGITAL LLC Privacy Notice

Effective date: October 2026

Last updated: October 2026

This privacy notice describes how RENVO DIGITAL LLC (“RENVO,” “we”) handles personal information when you visit renvodigital.com, contact us by email, phone, or text message, and inquire about or coordinate digital marketing or local installation services.

1. Information we may process

Website visit information

When you visit the website, the hosting and security providers we use may automatically process IP addresses, browser and device information, the time of the visit, the pages requested, the referring page, and technical records related to the operation and security of the website. This processing is used to deliver pages, troubleshoot problems, and prevent abuse.

Information you provide

When you email us, call, send a text message, or contact us in another way, we may receive your name, phone number, other contact details you provide, the content of your inquiry, and records of the communication.

Installation service information

To assess and arrange an installation, we may process the service address, order number, television and installation requirements, wall conditions, preferred time, parking or building-access requirements, and related photos or notes you choose to provide.

If you request installation through a retailer, a brand, or another partner, we may also receive from that partner the information above that relates to your service request, so that we can contact you and coordinate the service.

Please provide only the information needed to handle the request. Do not send Social Security numbers, identification documents, full payment-card details, or other unnecessary sensitive information by ordinary text message.

2. Features of the current website and cookies

The current public website presents information about the company and its services. It does not offer online accounts, appointment forms, payment, email subscriptions, or file uploads.

We have not connected tools to the current website for advertising tracking, remarketing, or cross-site behavioral analysis, and we have not separately installed a visitor-analytics script.

Language switching is done through links to pages in each language. Cookies are not used to save a language preference. The corresponding page path may still appear in technical logs.

The website uses Cloudflare Pages for hosting and content delivery. Depending on the security features that are actually enabled, Cloudflare may use necessary cookies or similar technologies to identify malicious traffic, complete security checks, or protect the service. For related information, see Cloudflare’s privacy policy:

https://www.cloudflare.com/privacypolicy/

3. How we use information

We use information related to a request in order to:

• Reply to inquiries, understand what is needed, and provide a quote;
• Contact the customer, coordinate the service time, and assign installation personnel;
• Handle service changes, customer support, and disputes;
• Keep the website and business systems operating and secure;
• Keep necessary business records and meet applicable legal obligations.

Calling, sending a text message, or accepting installation service does not automatically add you to a marketing subscription list. If we later offer promotional email or text-message subscriptions, we will explain the purpose separately, provide a way to opt out, and obtain the corresponding consent when applicable law requires it.

4. Sharing information

We may provide information, to the extent necessary, to the following recipients:

• Service providers that assist with website hosting, communications, information storage, or other business support;
• Installation personnel or service contractors responsible for the service you requested, for example by giving the assigned person contact details, the service address, installation requirements, and the arrangements;
• Partners related to your order, to check the order, coordinate the service, and report on progress;
• Relevant authorities or professional advisers when the law requires it, or when it is truly necessary to handle a dispute in accordance with the law, prevent fraud, and protect people and lawful rights and interests.

We do not sell or rent the personal information covered by this notice, and we do not provide it to third parties for their own marketing or for cross-site targeted advertising.

5. Phone calls and text messages

The text links on the website open the messaging app on your device. The web page itself does not transmit or store the content of calls or text messages. After you actually contact us, RENVO and the relevant communications providers may process and retain phone numbers, text messages, voicemails, and other communication records.

Ordinary phone calls and text messages are not a dedicated secure channel for sending sensitive information. Your carrier may charge for calls or text messages.

You may tell us that you do not want to continue communicating by text message. We will stop sending you further text messages and, if the service matter still needs to be handled, agree with you on another way to stay in touch.

6. Retention and security

We set how long information is kept according to what is needed to handle inquiries, perform the service, keep necessary business records, resolve disputes, and meet legal requirements. Different categories of information may be kept for different periods. Information that is no longer needed should be deleted or de-identified.

We take reasonable measures, suited to the nature of the information and the scale of the business, to protect information and to limit unnecessary access. No method of transmission or storage over a network can guarantee absolute security.

Providers such as those used for hosting and communications may process information in the United States and in other regions where they operate. We do not promise that all information is stored only in the United States.

7. Your choices and requests

You may use the contact details below to ask how we handle your information, or to request access, correction, deletion, or that we stop contacting you.

The rights that apply depend on where you are and on the relevant law. We handle requests under applicable law and, when necessary, use a reasonable method to verify identity. Some information may need to be kept to meet a legal obligation, to handle a dispute, or for another reason the law allows. If we cannot fully meet a request, we will explain why.

8. Updates to this notice

If our services or the way we handle information change, we will update this notice and the “Last updated” date. For material changes that require special notice or consent under the law, we will take the corresponding steps.

If online booking, accounts, payment, marketing subscriptions, or other new features are enabled later, we will update this notice before that processing begins, or provide an applicable supplemental notice.

9. Contact us

If the matter concerns privacy, please state “隐私请求 / Privacy Request” when you contact us, and provide contact details so that we can reply.